Responsible Gaming
Gaming Should Be Entertainment
At Neosurf Casino AU, we believe gambling should be enjoyed as entertainment only. It is never a reliable way to make money or solve financial problems. Please gamble only with money you can afford to lose and always play within your means.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your Australian state or territory) to use our services. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal age, please do not proceed.
Warning Signs of Problem Gambling
Be aware of these common warning signs. If you recognise any of these behaviours in yourself or someone you know, please seek help:
- Chasing losses by gambling more to recover lost money
- Spending more time and money on gambling than intended
- Hiding gambling activity from family, friends, or partners
- Gambling to escape problems or negative emotions
- Borrowing money or using credit to fund gambling
- Neglecting work, school, family, or social responsibilities
- Feeling anxious or irritable when unable to gamble
- Lying about the extent of your gambling
- Loss of interest in other hobbies or activities
- Financial difficulties or inability to pay bills
Self-Help Tools & Controls
We provide responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe
- Loss Limits: Set a maximum amount you are willing to lose
- Reality Checks: Receive regular reminders about your gaming session duration and spending
- Time-Out: Take a temporary break from gambling for a period you choose
- Self-Exclusion: Permanently exclude yourself from accessing gambling services
Contact our support team to activate any of these tools.
Support Organisations & Resources
If you or someone you know is struggling with problem gambling, help is available:
Australia
- Gambling Help Online – Free, confidential support and counselling
www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, available 24/7) - Lifeline Australia – General mental health and crisis support
Phone: 13 11 14 (available 24/7)
International Support
- GamCare (United Kingdom)
www.gamcare.org.uk - GamStop (United Kingdom) – National self-exclusion scheme
www.gamstop.co.uk - Responsible Gambling Council (Canada)
www.responsiblegambling.org - National Council on Problem Gambling (United States)
www.ncpgambling.org
If You Need Help
Please reach out today. Problem gambling is treatable, and support is available. Whether you're concerned about yourself or someone else, speaking to a counsellor is a positive step. The organisations listed above provide free, confidential, and professional support.
Your wellbeing is important. Don't struggle alone.